Privacy Policy
Last updated: 25 October 2026
At KhamrasLtd.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, create an account, place an order or contact us.
We aim to handle personal information transparently and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
KhamrasLtd.com operates an online shop serving customers in the United Kingdom.
Website: https://khamrasltd.com
Email: info@khamrasltd.com
Business contact and returns address:
44 Shelly Court
32 Skelton Lane
London
E10 5BU
United Kingdom
For privacy-related questions or requests concerning your personal data, please contact us at info@khamrasltd.com.
2. Personal Information We Collect
Depending on how you use our website, we may collect the following categories of personal information.
Information You Provide
- Name and contact details.
- Billing and delivery addresses.
- Email address and telephone number.
- Account login information, where you create an account.
- Order details, purchased products and transaction records.
- Information you provide when contacting customer support or requesting a return or refund.
- Marketing preferences and consent choices.
Please do not send payment card details or passwords through ordinary email.
Payment Information
Payments may be processed by third-party payment providers. Depending on the payment method, these providers may collect and process payment information securely.
We may receive transaction details, payment status and limited payment-related information needed to manage your order. The payment information we receive depends on the payment provider and the payment method used.
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device and operating system information.
- Pages visited and interactions with the website.
- Approximate location derived from technical information.
- Website security logs and diagnostic information.
The information collected depends on the website features, hosting configuration and tools we use.
3. How We Use Your Information
We may use personal information for the following purposes:
- Order processing: To confirm, prepare, dispatch and deliver purchases.
- Customer accounts: To create and manage accounts and provide account-related features.
- Customer service: To respond to enquiries and help with orders, returns, refunds and complaints.
- Payments: To process transactions, verify payment status and manage refunds.
- Fraud prevention and security: To detect suspicious activity, protect our website and prevent misuse.
- Website operation: To maintain, troubleshoot and improve website performance.
- Legal compliance: To maintain required business records and respond to lawful requests.
- Marketing: To send promotional emails or other marketing communications where permitted by law and in accordance with your preferences.
We do not intend to use your personal information for purposes incompatible with those explained in this policy without providing further information where required.
4. Our Lawful Bases for Processing
We process personal information only where we have an applicable lawful basis.
Depending on the purpose, these bases may include:
Contract: Processing necessary to fulfil your order, manage your account or provide a service you have requested.
Legal obligation: Processing necessary to comply with applicable laws, including accounting and record-keeping requirements.
Legitimate interests: Processing necessary for legitimate business purposes, such as website security, fraud prevention, customer service and improving our services, provided those interests do not override your rights and freedoms.
Consent: Processing based on your consent, where consent is required, such as certain marketing activities or non-essential cookies.
Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
5. How We Share Your Information
We may share relevant personal information with trusted third parties when necessary to operate our store and fulfil our obligations. These may include:
- Payment providers to process payments and refunds.
- Delivery and courier companies to deliver orders.
- Website hosting and technical service providers to operate and maintain our website.
- WooCommerce and WordPress-related service providers where their services are used to operate the store.
- Customer support providers where applicable.
- Analytics and advertising providers where we use such services and the relevant legal requirements are met.
- Professional advisers such as accountants, legal advisers or auditors where necessary.
- Public authorities or law enforcement agencies where disclosure is legally required or permitted.
We do not sell your personal information to third parties for their own independent marketing purposes.
Third-party providers may process information under their own privacy policies and contractual arrangements. We take appropriate steps to ensure that personal information is handled lawfully when shared.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the online shop, remember preferences, maintain security and understand how visitors use the website.
Cookies may include:
Essential cookies: These support necessary website features, such as shopping basket functionality, checkout processes and security.
Preference cookies: These remember settings or preferences where available.
Analytics cookies: These help us understand website usage and performance, if analytics tools are enabled.
Advertising cookies: These may be used to measure advertising performance or provide relevant advertisements if advertising tools are enabled.
We will request consent before using cookies or similar technologies that require consent under applicable law. Essential cookies may be used where they are strictly necessary to provide a service you have requested.
You can manage your preferences through our cookie settings, where available. You may also manage cookies through your browser, although blocking essential cookies may affect some website features.
For more information, please consult our Cookie Policy if one is published separately.
7. Marketing Communications
We may send you promotional communications where permitted by applicable law.
You can opt out of marketing emails at any time by using the unsubscribe link included in the message or by contacting info@khamrasltd.com.
Even if you opt out of marketing, we may still send necessary non-marketing communications, such as order confirmations, delivery updates, refund information or important account notices.
We will respect applicable consent and opt-out requirements for electronic marketing.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, reporting and dispute-resolution requirements.
Retention periods may vary by information type:
- Order and transaction records: For the period required by applicable accounting, tax and other legal obligations.
- Customer account information: While your account remains active and for a reasonable period afterwards where needed for legitimate purposes or legal obligations.
- Customer service correspondence: For as long as necessary to resolve enquiries and maintain appropriate records.
- Marketing information: Until you withdraw consent or object where applicable, subject to any limited records needed to respect your preferences.
- Technical and security logs: For a period appropriate to security, troubleshooting and operational needs.
- Cookie and consent records: For a period appropriate to the relevant purpose and legal requirements.
When information is no longer needed, we will take appropriate steps to delete it or anonymise it securely, unless we are legally required or permitted to retain it.
9. How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
These measures may include access controls, website security tools, software updates, secure hosting and appropriate arrangements with service providers.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. You should use a strong, unique password for your account and avoid sharing your login details.
10. International Data Transfers
Some service providers may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps required by applicable data protection law, which may include using an adequacy regulation or decision, appropriate safeguards or another lawful transfer mechanism.
The safeguards used will depend on the provider, the destination and the relevant processing arrangement.
11. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
- Access your personal information and request a copy.
- Rectify inaccurate or incomplete personal information.
- Erase personal information where the legal conditions are met.
- Restrict certain processing activities.
- Object to processing based on legitimate interests or to direct marketing.
- Data portability for certain information processed by automated means under the relevant legal conditions.
- Withdraw consent where processing relies on your consent.
- Challenge certain automated decisions where applicable.
These rights are subject to legal conditions and exceptions. For example, we may need to retain certain order or transaction records to meet legal obligations even if you request deletion.
To exercise your rights, email info@khamrasltd.com and explain your request. We may need to verify your identity before responding.
We will respond within the time limits required by applicable law.
12. Children’s Privacy
Our website is a general retail website and is not intended to collect personal information from children unnecessarily.
Where a child uses our website, appropriate care should be taken when providing personal information or placing an order. We will handle any personal information collected in accordance with applicable law.
If you believe that a child has provided us with personal information inappropriately, please contact us at info@khamrasltd.com so we can review the matter.
13. Third-Party Websites
Our website may contain links to third-party websites, services or payment pages.
We are not responsible for the privacy practices or content of websites that we do not operate. When visiting an external website, please read its privacy policy before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers or legal obligations.
Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact us.
KhamrasLtd.com
Email: info@khamrasltd.com
Address:
44 Shelly Court
32 Skelton Lane
London
E10 5BU
United Kingdom
16. Complaints
If you have concerns about how we use your personal information, please contact us first at info@khamrasltd.com so we can try to resolve your concern.
You also have the right to complain to the UK’s Information Commissioner’s Office (ICO), the independent authority responsible for upholding information rights.
You may contact the ICO directly if you believe your personal information has been handled in a way that breaches applicable data protection law.