Shipping Policy
Last updated: 25 October 2026
At KhamrasLtd.com, we aim to make ordering online simple and convenient. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.
We serve customers within the United Kingdom, subject to product availability and delivery service coverage. Please review this policy before placing your order.
1. Delivery Locations
KhamrasLtd.com accepts orders for delivery within the United Kingdom, subject to product availability and delivery service coverage.
Delivery availability may vary depending on the destination, product type and courier service.
If we are unable to deliver to your address, we will contact you to discuss the available options.
2. Order Processing Time
Orders are processed within 1–2 working days after successful payment confirmation, unless another payment arrangement has been agreed.
Order processing time is separate from the delivery time. Orders placed on weekends or public holidays may be processed on the next working day.
During busy periods, promotional events or unforeseen circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.
3. Shipping and Delivery Times
Our estimated standard delivery time is 2–5 working days.
Delivery estimates depend on your delivery address, product availability and the delivery service used. The estimate is provided as a guide and is not a guaranteed delivery date unless expressly stated otherwise.
If no delivery date has been agreed, goods will generally need to be delivered within 30 days unless you agree otherwise.
4. Shipping Charges and Free Delivery
Shipping charges are calculated at checkout. The applicable delivery charge will be displayed before you complete your purchase.
Any applicable delivery charges and free-shipping eligibility will be shown at checkout before you place your order.
5. Order Confirmation
After placing an order, you should receive an order confirmation by email, provided a valid email address has been supplied and our email system successfully delivers the message.
Please check your order confirmation carefully, including the products, quantities, delivery address and contact details.
If you notice an error, contact us as soon as possible at info@khamrasltd.com. We will do our best to help, although changes may not be possible once an order has been dispatched.
6. Dispatch Notifications and Tracking
Where tracking is available, we may provide a tracking number or delivery link after your order has been dispatched.
Tracking availability depends on the courier and shipping service used.
Please use the tracking information supplied to check the progress of your delivery. If you have concerns about a tracking update, contact our customer support team.
7. Incorrect or Incomplete Delivery Addresses
Please ensure that your delivery address and contact details are accurate and complete when placing an order.
If you discover an address error, contact us immediately at info@khamrasltd.com.
We will try to correct the address before dispatch, but changes cannot be guaranteed after an order has been handed to the courier.
If a parcel cannot be delivered because of an incorrect address, we will review the circumstances and explain the available options. Any additional charges will be handled in accordance with applicable law and the information provided before purchase.
8. Delayed or Missing Deliveries
If your order has not arrived within the expected delivery period, please contact us with your order number.
We will review the available order and courier information and help investigate the delay.
If a parcel is confirmed as lost or delivery does not take place as required, we will work with you to resolve the issue in accordance with your statutory rights. Depending on the circumstances, the appropriate remedy may include redelivery or a refund.
Your legal rights are not removed simply because a courier’s tracking system marks a parcel as delivered.
9. Damaged Parcels or Incorrect Items
If your parcel arrives visibly damaged or contains an incorrect item, please contact us at info@khamrasltd.com.
Please provide the following information where available:
- Your order number.
- The name of the affected product.
- A description of the issue.
- Photographs of the parcel, packaging and product, if available.
Please retain the packaging where reasonably possible while the issue is being investigated.
We will assess the circumstances and explain the appropriate next steps. Nothing in this section limits your statutory rights concerning faulty, damaged or incorrectly supplied goods.
10. Split Shipments and Product Availability
Some orders may be dispatched in more than one parcel if products are stored at different locations or become available at different times.
If an order is split into multiple shipments, delivery may take place on different dates.
If an ordered product becomes unavailable after your purchase, we will contact you to discuss the available options, including an appropriate refund where required.
11. Delivery Instructions and Safe Places
If your chosen courier offers delivery instructions or safe-place options, availability and conditions may depend on that courier’s service.
Please ensure that any delivery instructions you provide are accurate and suitable for your address.
Delivery instructions do not override your statutory rights if goods are lost or not delivered as required.
12. Changes to Orders
If you need to change or cancel an order, email info@khamrasltd.com as soon as possible.
We will try to accommodate your request before dispatch. Once an order has been dispatched, cancellation or changes may need to follow our Refund and Returns Policy.
Your statutory cancellation rights remain unaffected by this process.
13. Contact Us
If you have questions about shipping, delivery charges, tracking or a delayed order, please contact us.
Business: KhamrasLtd.com
Email: info@khamrasltd.com
Address:
44 Shelly Court
32 Skelton Lane
London
E10 5BU
United Kingdom
Please include your order number in delivery-related enquiries so we can assist you more efficiently.
14. Changes to This Shipping Policy
We may update this Shipping Policy when our delivery arrangements, services or business procedures change.
The latest version will be published on this page with its updated revision date.
15. Your Statutory Rights
This Shipping Policy does not exclude or restrict your rights under applicable UK consumer protection law.
If any provision of this policy conflicts with a legal right that applies to your order, the applicable legal requirement will take precedence.